Download Data Error - IS2 Study

ImmuneSpace Feedback
1

Dear ImmuneSpace Support,

I, Burhan Sabuwala, am a graduate student in Dr Steven Kleinstein’s lab at Yale University. I’m unable to download data from study IS2. The “Data Downloads” section displays the following error. I have attached a screenshot here with this email for your reference:

Error: javax.script.ScriptException: client version 1.21 is too old. Minimum supported API version is 1.24, please upgrade your client to a newer version

Could you please resolve this issue?

Thank you for your assistance.

Best regards,
Burhan Sabuwala

Screenshot from 2025-10-13 10-20-45
Screenshot from 2025-10-13 10-20-451784×1791 306 KB

2

@steven.kleinstein @mkojima

Hi @burhan.sabuwala,

Thanks for sending this along and apologies for the delay in reply. We have identified the issue and fixed the issue.

Apologies for the delay in reply as your original message never made it’s way to us due to an unrelated bug (which is now resolved as well).

Thanks and let us know if you run into any other issues.

Regards,

J